Support
Need help with ReturnSense? We're here for you. Reach out using any of the options below and we'll get back to you as quickly as possible.
Email Support
Send us an email at support@delayradar.io and we'll respond within one business day.
When contacting support, please include:
- Your Shopify store domain (e.g. your-store.myshopify.com)
- A description of the issue or question
- Any relevant tracking numbers or order names
- Screenshots if applicable
Common Questions
How do I connect my store?
Install ReturnSense from the Shopify App Store. The app will guide you through OAuth authorization and automatically run your first fulfillment sync.
How do I set up email notifications?
Email delivery is managed by ReturnSense — there is no email provider to configure on your end. Use the Templates tab to customize the subject and body for each exception type, and the Settings tab to choose which exceptions trigger an automatic email. You can also send a manual message from any shipment in the Exceptions inbox.
How do I connect Slack?
In the Settings tab, paste your Slack incoming webhook URL. You can use the “Send test” button to verify the connection before enabling exception alerts and daily digests.
What tracking providers are supported?
ReturnSense currently uses EasyPost for carrier tracking. This works with all major carriers (USPS, UPS, FedEx, DHL, and more) without changing your existing shipping tools.
How do I uninstall?
You can uninstall ReturnSense from your Shopify admin under Apps. Your access token is revoked immediately and all data is deleted upon receiving Shopify's data erasure request.